Frequently Asked Questions
All your questions about 7db answered here
From opening an account to deposits, withdrawals, bonuses, and security — find detailed answers to the most common questions from players in Bangladesh, all in one place.
7db is a trusted online betting and casino platform for players in Bangladesh. Whether you are a new member or a returning one — answers to any question about creating an account, depositing and withdrawing with bKash or Nagad, welcome bonus terms, cricket betting, slot games, or responsible gaming are all laid out below. Our 24/7 Bengali live chat support team is always ready to help.
Account and Registration
Account and Registration
To open an account at 7db, you need an active mobile number and your correct personal details. The registration process is straightforward and can be completed in a few minutes. Make sure you are at least 21 years old, as this platform is for adults only.
No. Each person is allowed only one account at 7db. Creating multiple accounts with the same mobile number or ID may result in those accounts being cancelled and the associated balance and bonuses being forfeited. Play honestly and by the rules.
Use the "Forgot password?" option on the 7db login page. A verification code will be sent to your registered mobile number. Once you enter the code correctly, you can set a new password. For any issues, contact us via 24/7 live chat.
Yes, 7db is fully mobile-optimized. You can use the site from the browser of any Android or iOS smartphone. You can play all games, make deposits and withdrawals, and enjoy live betting without downloading a separate app.
7db takes account verification seriously to ensure secure transactions and fair play. Identity verification may be required for large withdrawals. This process protects the security of your account and the safety of your funds. You may need to provide your national ID details for verification.
Deposits and Withdrawals
Deposits and Withdrawals
Deposits via bKash are generally instant — in most cases your 7db account balance is updated within a few seconds to a few minutes. The minimum deposit amount is just ৳100, which is convenient for any player in Bangladesh.
Yes, you can deposit at 7db using bKash, Nagad, and Rocket. The minimum deposit for each method is ৳100. These are the most popular mobile banking services in Bangladesh, so transactions are fast and hassle-free.
Withdrawal requests from 7db are generally processed within 1 hour. This is one of the fastest services among online gaming platforms in Bangladesh. The minimum withdrawal amount is ৳500. If there is a delay for any reason, let us know via live chat.
7db generally does not charge any additional platform fees on deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, or Rocket) may apply their own transaction charges as per their service terms.
If you experience any problem with a withdrawal, contact 7db's 24/7 live chat support immediately. Mention your transaction ID and the time of the request. Our Bengali-speaking support team will resolve the issue promptly.
The daily withdrawal limit depends on your account's verification level and VIP tier. VIP members can generally withdraw larger amounts. Contact live chat or check your account settings to find out the exact limit.
Games and How to Play
Games and How to Play
To bet on BPL matches, first deposit money into your account, then go to the Cricket section and select the match you want. You will find various betting markets — match winner, toss, top run scorer, and more. With live betting, you can also place bets while the match is in progress.
RTP (Return to Player) is a percentage that indicates how much a game returns on average over the long term. For example, a 96% RTP means that for every ৳100 wagered, an average of ৳96 may be returned. This is a long-term average — results in a single session may vary.
Yes, 7db's live casino section features real-time live dealer games from world-class providers such as Evolution Gaming and Ezugi. Professional dealers run the games live from a studio and you can participate via high-definition video streaming.
Aviator is a crash-style game developed by Spribe. A plane takes off and a multiplier keeps increasing. You win if you cash out before the plane crashes. The multiplier amount is not known in advance, so cashing out at the right moment is the key strategy.
All slots and casino games at 7db are powered by Random Number Generator (RNG) technology, which makes every result completely random and unbiased. Reputable game providers such as Pragmatic Play, PG Soft, and JILI use software tested by independent third parties.
Yes, 7db offers live betting on IPL, T20 World Cup, ICC tournaments, and international cricket matches. Odds are updated after every over and wicket during the match, creating an engaging opportunity for experienced bettors.
Bonuses and Promotions
Bonuses and Promotions
7db gives new members a 100% bonus on their first deposit — up to ৳20,000. That means if you deposit ৳20,000, you receive an additional ৳20,000 in bonus funds and can start playing with a total of ৳40,000. The bonus is added to your account automatically.
A wagering requirement means you need to place a certain amount of bets before you can withdraw bonus funds. The wagering requirement for the 7db welcome bonus is 25 times. For example, if you receive a ৳1,000 bonus, you will need to wager a total of ৳25,000 before withdrawing. This is a standard practice in the industry.
The 7db VIP program has three tiers — Bronze, Silver, and Gold. Bronze members receive a weekly cashback of up to 0.3%, Silver members up to 0.7%, and Gold members up to 1.0% weekly cashback. Playing regularly allows you to move up to higher tiers.
Bonuses are generally usable on slot games, fishing games, and selected casino games. The applicability of bonuses may differ for live casino or sports betting. Check the promotions section of your account or contact live chat support for the terms of a specific bonus.
7db VIP members automatically receive cashback based on their net losses from the previous week. The cashback rate depends on your VIP tier. Cashback is typically credited to your account at the start of the week. Contact live chat for a detailed breakdown.
Safety and Responsible Gaming
Safety and Responsible Gaming
Yes, 7db uses SSL encryption technology to keep all personal and financial information secure. Your password and payment details are stored in encrypted form. Your information is not shared with any third party.
No. 7db is for people aged 21 and above only. Opening an account for minors is strictly prohibited. If any information is found to be false during age verification, the account will be closed immediately and the balance may be forfeited.
Yes, 7db takes responsible gaming seriously. You can set a temporary break or self-exclusion on your own account if you wish. Contact live chat support to use this feature. Play mindfully for your own well-being and that of your family.
If you or someone you know is experiencing a gaming problem, get support from 7db's responsible gaming section. We can help with setting limits, account breaks, and providing relevant information. Seeking help before losing control is the wise thing to do.
7db offers Bengali live chat support 24 hours a day, 7 days a week. You can speak directly with us through the live chat widget on any page of the site. To contact us by email, write to [email protected]. All support is provided in Bengali.
Still have questions? Contact support
Our Bengali-speaking support team is available 24/7 to answer any question you have. Get help right now via live chat or email.
Email: [email protected] | Available 24/7 per BST (UTC+6)